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Returns, Exchange & Alterations Policy
At Bold & Beautiful Boutique, we pride ourselves on delivering high-quality, ready-to-wear clothing that meets your expectations. As a small and growing business, we currently do not offer refunds, but we are happy to offer an exchange under the following conditions:
Exchange Conditions
- Exchanges must be requested within 7 days from the date of purchase (in-store) or from the date your order was delivered (online).
- The item must be:
- Unworn and in its original condition.
- Unwashed and free from odours, makeup, or stains.
- Returned with all original tags, labels, and packaging intact.
- Proof of purchase (receipt or order confirmation) must be provided.
Exchange Process
- In-store purchases – Bring your item, proof of purchase, and original packaging to our boutique within 3 working days.
- Online purchases – Contact us via email at hello@bboutiques.co.uk Within 3 working days of delivery to arrange your exchange. Customers are responsible for return postage costs unless the item is faulty.
Items Not Eligible for Exchange
- Sale or discounted items.
- Headwraps, beanies, and other hair accessories (for hygiene reasons).
- Custom or bespoke orders.
Faulty or Damaged Items
If your item arrives faulty or damaged, please contact us within 48 hours of receiving it. We will arrange a replacement or exchange at no extra cost.